Support
Contact us
Tell us what's going on. Pick what it's about, write it out, and we'll hand it to your email app — already addressed, tagged and ready to send.
Qafila is made by a small team. We read everything that arrives and answer what needs answering, usually within a couple of days. If you're stuck on something specific, the FAQ probably has it.
Sending a screenshot
A picture of the problem is worth a page of description, but a browser can't put an attachment into an email for you. Attach it in your email app once the draft opens — or file it from inside Qafila instead, where Get Help attaches up to five screenshots for you. It's in the menu on the Map tab.
Other ways to reach us
- In the app: the menu button on the Map tab, then Get Help. Same categories as here, and it can attach screenshots.
- Reporting content or someone's behaviour: use the report action on the post, listing, spot or profile itself. It reaches our moderation team with the context attached, which an email cannot — and it goes to us, not to the community moderators, who never see reports.
- Deleting your account: follow the delete your account page — it needs to come from the address on the account.
- Privacy or legal: the same address, and please say which it is in the subject so it gets to the right place quickly.
Who you're writing to
Qafila is built by Jadoon Tech. Our contact address is jadoontech@outlook.com — it's the same address on the Terms and the Privacy Policy.